MANAGED IT

Welcome to modern IT

The 1990’s are gone and old-school reactive IT services should be too. Waiting for equipment to fail to assuming your systems are secure can cost you BIG TIME. Protect your business and take control of your technology. Our Managed IT plans include: 

 

24/7 Monitoring

Real-time site, equipment, and user tracking by our Network Operations Center to keep your team online, safe, and productive. 

Preventive Maintenance

On-going updates and patching to software and equipment that provide the highest levels of security and stability. 

Asset Management

Active equipment and software tracking (make, model, serial number, warranty, license keys, assigned to, etc.)

Ransomware & AV Protection

Advanced threat protection for all computers and servers that is monitored by our Network Operations Center.

Zero-day Response Team

Aggressive threat mitigation services to protect interests when a major vulnerability is exposed.

Active Security

Technical procedures and on-going information that your team can use to remain aware of current and potential risks.

Annual Budgeting & IT Assessment

Annual review that includes hundreds of checks, fiscal recommendations, and 12-month ever-greening schedule. 

Documentaion & Reporting

We create detailed and unparalleled documentation, backed by powerful reporting tools, for everything on your network

A Dedicated Team & Manpower

You can rely on our full team of experienced IT pros for everything from simple request to major projects.

Did we forget to mention the rest?

We also include:

Technology Management

Tracking equipment, licensing, and how much to spend each year can be challenging. We include an annual technology assessment 3-months in advance of your fiscal year-end. Our business strategy team offers: 

Asset tracking and evergreen management
IT Report Card with 200+ checks into 15+major areas
Security and Configuration checks
License tracking and compliance checks
Detail business report
12-month remediation schedule

Security First

Your information is priceless and should never be exposed.

Secure by default best practices
Limiting exposure using a least privilege model
Rigorously vetting 3rd party application
Real time equipment, application, service monitoring
Zero day vulnerability response team
Ransomware and advance threat protection
Regular security audits

End-to-end Accountability

The Managed IT experience is given our highest attention. We aggressively track and analyze all requests. 

Guaranteed SLA (service level agreements)

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Highest priority, fastest response times
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A dedicated team of technicians
Priority access to our Level-2 and Level-3 techs
Advanced ticketing system
Dashboards, Reporting, and Analytics

What else is included?

Keeping control of your digital assets can be challenging and time-consuming. We take of it.

Microsoft Office 365

Avoid large expenditures every 3-4 years on Microsoft software by moving to monthly subscriptions. Microsoft Office 2016, Microsoft Visio, and Microsoft Project can be added to your monthly Managed IT plan. We track unused licenses and eliminate them each month to prevent unnecessary costs.

Renewal Management

Expired licenses or services can knock your team offline or prevent your clients from accessing a critical platform; these include Warranties, Domains, SSL, and more. We track and assist with renewals for all Managed IT clients. 

Licensing Audits & Compliance

Vendors like Microsoft and VMWare now perform licensing audits every 3-4 years. Are you prepared? Are you compliant? We help clients stay compliant by reviewing your licensing each year and working directly with vendors when you are audited. 

Managed IT Services

Managed Network Services

We're Here To Help!

Edmonton Office

Unit: 1113, 53238 Calgary Trail
Edmonton, Alberta T6H 4J8

Alberta Beach Office

4807 52A Street
Alberta Beach, Alberta T0E 0A0

Call Us

(587) 566-6576