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Support FAQ

How can I find out if service is available in my area?

While our ability to connect homes is significantly impacted by the surrounded geography, such as trees, hills and buildings that block our signals, we can provide a good approximation of our service area here: TechNet Coverage Map.

To check your specific location, please call us at 1-587-566-6576, or email sales@technetcomputerresouces.com with your street address or legal land location (blue sign).

How do I sign up for service?

If you are within our service area, please call us at 1-587-566-6576 to get started! When you hear the recorded phone menu, dial Option 2 for “New Customer.”

Because of the variable availability of wireless internet, we must speak to you on the phone to sign you up for TechNet Computer Resources .

Is there a cost to me if my installation fails?

No. If our technician is unable to install or successfully test the service, there will be no cost to you. If you were trying to become a Business customer, any deposit made will be refunded (deposits are not required for new residential customers).

When you sign up, our technician will arrive at your home for a “Site Check,” with the intention to install if we are able to do so. If the technician arrives and ascertains that you would require additional equipment to complete a successful install (e.g. more cabling, a tripod for extra height), you will be able to refuse the install because of the additional cost. If you do accept the additional cost, this may be an agreement between you and the third-party installer, depending on the item.

Who do I contact if I have technical questions or need to report a service issue?

We’re here for you! Our fully-staffed Edmonton call centre is open 365 days/year. Tech Support is available Monday-Friday, 9AM – Midnight and on Weekends and Holidays, 9AM – 5PM.

To report a service problem or ask technical questions, please call our Tech Support team at 1-587-566-6576 email support@technetcomputerresouces.com

For general inquiries, sales, and billing questions, call the Customer Care team at 1-587-566-6576 or email support@technetcomputerresouces.com

How and when will I be invoiced?

TechNet Computer Resources bills for our services one month in advance. Bills are issued on the first business day of each month. You can choose either a print invoice delivered to your mailing address for $10/month, or you may choose paperless billing.

Our paperless billing is completed electronically via email and comes in a format which you can print and save as needed.

Let us know if you need to update the email address associated with your account. Contact Customer Care at 1-587-566-6576 or at payments@technetcomputerresouces.com.

What are my payment options?

We are flexible with how we accept payments:

1. Pre-authorized monthly withdrawal from, Visa or MasterCard – Download our Pre-Authorized Debit & Credit Agreement.

2. Call Customer Care at 1-587-566-6576 to pay over the phone using a credit card. Note: we CAN accept pre-paid credit cards.

3. Drop off a Cheque at OUR MAIN OFFICE during business hours:
TechNet Computer Resouces
Suite #1113 – 5328 Calgary Trail
Edmonton, Alberta T6H 4J8

4. Mail a Cheque: (Please do not visit us at this location – we may not be there to answer the door)!
Suite #1113 – 5328 Calgary Trail

Edmonton, Alberta T6H 4J8

5. Email Money Transfer can be sent to payments@technetcomputerresouces.com please include invoice number And Company Name In Your Email Money Transfer Message.

Why was I suspended?

We may suspend internet connections when we do not receive payment for over 35 days (one month + 21 days until next billing date). We may not be able to return internet service until we receive payment in full.

Please be aware that if you have an outstanding balance from a previous month, we require that balance to be paid before the 20th of the current month or you may be suspended. For example, let’s say it is February and your monthly bill is $100. If in January you made a $25 payment, your February balance is now $175.  You will need to pay the remaining $75 from the January bill before the February 20th, or you may have your services suspended. If your services are suspended, we may need you to pay your total outstanding balance to have your services restored.

I made a payment, but I was still suspended! What’s up with that?

It is likely that your payment did not reach us in time.

It may take between one and five business days for a online banking payment to reach us. If you are using online banking, we recommend making payment 2-3 days in advance of the payment deadline to ensure we receive the funds.

Unfortunately, we are not able to accept reference numbers for proof of payment. This is because the reference number is from your bank and meant for you to be able to track your payments, and we do not have access to any banking records.

Please be aware that if you have an outstanding balance from a previous month, we need that balance to be paid before the 20th of the current month or you may be suspended. For example, let’s say it is February and your monthly bill is $100. If in January you made a $25 payment, your February balance is now $175.  You will need to pay the remaining $75 from the January bill before the February 20th, or you may have your services suspended. If your services are suspended, we may need you to pay your total outstanding balance to have your services restored.

What is the NSF fee?

For pre-authorized payments or cheque payments with non-sufficient funds (NSF), we will charge a $55 fee. This is because NSF transactions result in a fee from our own bank.

What if I need to dispute my bill?

We’re happy to help you out with any billing concerns. Contact us through your preferred method. As per our Terms of Acceptable Use, billing complaints or disputes must be made within 90 days of the original date of the issue.

What Are My Troubleshooting Steps For My Internet And Phone?
  • Power Off Your You TechNet Modem For 60 Seconds and turn your modem back on this should restore service
  • Contact TechNet at 1-587-566-6576 to assist with restoring your internet and phone service
  • If Steps 1. And 2. Failed TechNet Will Send A Tech To Your Place Of Business.

We're Here To Help!

Edmonton Office

Unit: 1113, 53238 Calgary Trail
Edmonton, Alberta T6H 4J8

Alberta Beach Office

4807 52A Street
Alberta Beach, Alberta T0E 0A0

Call Us

(587) 566-6576